Rainy River District School Board

We're here to help. RRDSB's Student and Family Support Office offers parents, guardians, and caregivers a dedicated point of contact for timely support with complex questions or concerns regarding their child's education. We work collaboratively with families and schools to help connect students with the resources and support they need.

Contacting the Student and Family Support Office

If your question or concern requires additional follow-up or assistance beyond the school level, please contact the Support Office:

• Fill out the intake form on this page.
• Email: [email protected]
• Phone: 807-275-4986

When emailing or phoning in, please provide as much information as possible (parent and student name, school name, detailed description) so we can best address your question or concern.

Student and Family Support Office Process

Before reaching out to the Support Office, we encourage you to contact your child’s school first with any questions or concerns.

Many concerns can be addressed by speaking directly with your child’s classroom teacher, vice-principal, principal, or superintendent.

Addressing concerns at the school level is often the quickest and most effective way to find a resolution.

Whether it’s a classroom or school-wide issue, the chart below outlines the best first step.

Timelines and reporting back

Business hours for the Support Office are Monday to Friday, from 8:00 a.m. to 4:00 p.m.

The RRDSB Student and Family Support Office, in alignment with the service standards outlined in the Ministry's Policy/Program Memorandum 170, will endeavour to:

• Acknowledge your inquiry within two (2) business days, and provide a full answer within five (5) business days.
• If we cannot give you a full answer within five (5) business days, we'll provide an estimate of when you can expect a response.

Privacy note: Notice of the collection, use and disclosure of student personal information

Form Instructions

When filling out the form below, please select one of the categories that best fits your question or concern. After you submit the form, you will receive an automated reply via email confirming your form was submitted.

Next steps: Submissions are triaged by the Support Office team and assigned to the appropriate staff for action/response. The person assigned will acknowledge your enquiry within two (2) school days, and aims to provide a response (or an estimate of when you can expect a response) within five (5) school days.

Contact the RRDSB Student and Family Support Office