Welcome to Rainy River District

Technology and Software Support

If you are having issues with RRDSB-issued devices or software, please use the sections below to help troubleshoot your problems. You also have the option to call the Student Support help line at 275-4998 or email studentsupport@rrdsb.com
Edsby - Seesaw - BrightSpace (previously known as D2L)
Edsby 

What is it? Edsby is a safe and secure communications tool we use in Grades 7-12 that allows teachers to share information with parents about our child’s progress at school. It also empowers students by allowing them to connect and communicate with their teachers too.

How do I access it? From the http://portal.rrdsb.com site, click the Edsby icon.

If Parents would like to sign up for Edsby access, please contact their child’s school to ensure their email address is on file.  If they are having difficulties signing in, please email curriculumsupport@rrdsb.com.

For more assistance with Edsby, see the parents brochure.

Seesaw
Seesaw

What is it? Seesaw is a platform which allows for secure student and parent engagement in Grades K – 6.  Families will see their child’s work and progress, while students use creative tools to take pictures, draw, and record videos to capture learning in their portfolios.

How do I access it? Guide for Parents and students 

BrightSpace (previously known as D2L)

What is it? BrightSpace from D2L is a cloud-based learning management system (LMS) that helps schools run both blended and fully online (eLearning) courses. 

How do I access it? From the http://portal.rrdsb.com site, click the Desire2Learn icon.

If students require assistance logging in to BrightSpace, please contact your teacher directly.

Google Suite - Office 365
Google (GSuite)
GSuite Google Drive

What is it?  G Suite Enterprise for Education offers powerful collaboration and communication tools that help teachers, students, and administrators work together. The suite includes the following list of core tools: Drive, Docs, Classroom, Sheets, Slides, Meet and Gmail.

How do I access it?  From the http://portal.rrdsb.com site, click any one of the Google App icons. 

Sign into any Google App using your studentnumber@gapps.rrdsb.com account. If you have forgotten your password, please contact your teacher directly.

Office 365
Office365

What is it? Office 365 Business apps give you the familiar experience of Microsoft Office, with all the benefits of the cloud.

How do I access it?  From the http://portal.rrdsb.com site, click the Office 365 icon.

Sign into Office 365 using your studentnumber@rrdsb.com account. If you have forgotten your password, please contact your teacher directly.

SchoolMessenger
Rainy River District School Board Schools utilizes a notification system, called SchoolMessenger, to broadcast announcements to all of our families who have students enrolled in the district. 

SchoolMessenger utilizes the family information stored on file to send automated phone calls, SMS text messages, and email messages. Most messages from SchoolMessenger are sent via phone call and/or text. 

Visit the announcements page of our website to learn more about on how you can customize the way you receive messages.
Devices for Learning

To support the Rainy River District School Board’s Continuity of Learning Plan, the Rainy River District School Board will provide access to technology for students to complete assignments and help prepare them for the next step in their education journey.

Devices are provided for loan to students who do not have access to adequate technology to access the educational resources and assignments provided by the Rainy River District School Board.
The devices being provided are: iPads for kindergarten students; Chromebooks for grades one through twelve; for those students without internet access iPads with pre-configured applications

If you are experiencing any issues with your device, please contact your teacher.

iPad Troubleshooting

Connecting to Wi-Fi:

  1. To connect the iPad to your home Wi-fi, open settings and go to Wi-Fi section. Ensure Wi-fi is turned on, click on your home network and enter your password. Also ensure Airplane is turned off.
Installing Apps:
  1. Check with your teacher about which apps you should be using.
  2. To install RRDSB approved and purchased apps, use the the App Catalog. These apps can be installed without needing an account password provided you have a internet connect.
  3. If you have requested the app be installed from the app catalog and it doesn’t install within 20 mins, turn the iPad off and on again.
  4. To do this, press and hold the power button until you see the power off slider.

Prompts for Apple ID password:

  1. If the iPad is prompting for an Apple ID password, hit cancel until all prompts disappear.

If an app becomes unresponsive try closing the apps and restart your iPad:

  1. Double tap the Home button to open the app switcher. 
  2. Swipe right or left to scroll through recently used apps and find the app you're looking to close.
  3. Press and hold the app window, then swipe up (without lifting your finger off the glass) to send it off the screen.

Restart your iPad:

  1. You can shut down an iPad by holding down the sleep/wake button until you're prompted to "slide to power down."
  2. The iPad is off once when the screen is completely black.
  3. Simply press the sleep/wake button to turn on the iPad again.

Chromebook Trouble Shooting

Connecting to Wi-Fi

  1. At the bottom right, select the time.
  2. Select Not Connected. Note: If you see your Wi-Fi network name and a signal strength, your Chromebook is already connected to Wi-Fi.
  3. Turn on Wi-Fi. 
  4. Your Chromebook will automatically look for available networks and show them to you in a list.
  5. Select the secure Wi-Fi network.
  6. Type the network password.
  7. Select Connect.

Chromebook Won't Turn on

  1. Is the power adapter plugged in?

Chromebook Won't boot to Login Screen

  1. Restart the Chromebook by pressing the power button until the screen is completely black. Turn on again with the power button. 
Technology Support Helpdesk

You can reach a member of our support team by emailing studentsupport@rrdsb.com, calling 275-4998 or 1-800-214-1753 extension 4998.

Please provide our staff with as much information as possible to assist us in responding to your query as quickly and thoroughly as possible.

  1. Student name & number
  2. Student school and teacher
  3. Contact phone number or email address.
  4. Device type – chromebook, iPad, laptop, etc
  5. What service you are having an issue with and the issue itself.

Support is available Monday to Friday 8 to 4 except statutory holidays.

Please note we cannot give out personal information and for password resets teachers will be contacting you.

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