Welcome to Rainy River District

Technology and Software Support

If you are having issues with RRDSB-issued devices or software, please use the sections below to help troubleshoot your problems. You also have the option to call the Student Support help line at 275-4998 or email studentsupport@rrdsb.com
PowerSchool - Seesaw - D2L's BrightSpace
PowerSchool
PowerSchool 

What is it? PowerSchool is our new Student and Parent portal, which has replaced Edsby. Students can now use their student number and password to sign into the student portal to view their class schedule, attendance, marks, etc.

PowerSchool mobile app is available for both IOS and Android. Our district code is LPZT.

The parent portion of the portal will be available later this year. Please watch for more information.

How do I access it? From the http://portal.rrdsb.com site, click the PowerSchool icon. 

Seesaw
Seesaw

What is it? Seesaw is a platform which allows for secure student and parent engagement in Grades K – 6.  Families will see their child’s work and progress, while students use creative tools to take pictures, draw, and record videos to capture learning in their portfolios.

How do I access it? Guide for Parents and students 

BrightSpace from D2L

Desire to Learn

What is it? BrightSpace from D2L is a cloud-based learning management system (LMS) that helps schools run both blended and fully online (eLearning) courses. 

How do I access it? From the http://portal.rrdsb.com site, click the Desire2Learn icon.

If students require assistance logging in to BrightSpace, please contact your teacher directly.

Google Suite - Office 365
Google (GSuite)
GSuite Google Drive Google Classroom

What is it?  G Suite Enterprise for Education offers powerful collaboration and communication tools that help teachers, students, and administrators work together. The suite includes the following list of core tools: Drive, Docs, Classroom, Sheets, Slides, Meet and Gmail.

How do I access it?  From the http://portal.rrdsb.com site, click any one of the Google App icons. 

Sign into any Google App using your studentnumber@gapps.rrdsb.com account. If you have forgotten your password, please contact your teacher directly.

Office 365
Office365

What is it? Office 365 Business apps give you the familiar experience of Microsoft Office, with all the benefits of the cloud.

How do I access it?  From the http://portal.rrdsb.com site, click the Office 365 icon.

Sign into Office 365 using your studentnumber@rrdsb.com account. If you have forgotten your password, please contact your teacher directly.

SchoolMessenger
Rainy River District School Board Schools utilizes a notification system, called SchoolMessenger, to broadcast announcements to all of our families who have students enrolled in the district. 

SchoolMessenger utilizes the family information stored on file to send automated phone calls, SMS text messages, and email messages. Most messages from SchoolMessenger are sent via phone call and/or text. 

Visit the announcements page of our website to learn more about on how you can customize the way you receive messages.
Chromebook tips

Chromebook reset

If at any time you need to reset your Chromebook, the CircleArrow – Power combination can be useful. It can be used any time on any screen, and will cause a full reset of the Chromebook. Hold down the CircleArrow, then press and release the power button.

Chromebook Volume & Gain Settings

A regular problem we are seeing lately, especially due to so many Chromebooks now being used remotely from home, is issues with the volume and gain settings. Volume is pretty straight forward, but gain is something we don’t come across as often. Essentially, gain refers to the sensitivity of a microphone. If you turn the gain up, the microphone will be more sensitive and any sound it records will seem louder. Every Chromebook is different, and the ideal setting is something you find by trial and error. I find that generally speaking, a gain setting between half and three quarters usually is a pretty good start.

To check/adjust your volume and gain settings, click on the button in the bottom right corner.

chromebook tips

This should cause a pop-up something like this to appear. Note the volume slider near the bottom, with the speaker left of it. The speaker can be clicked on to mute / unmute the machine. (When muted, the speaker will have a line through it.) Make sure you do not have your machine muted. To the right of the volume slider is an arrow, click on this to bring up the volume/gain settings.

Here in the Audio settings, you can adjust the microphone gain. Sliding it right makes it more sensitive, sliding it all the way left shuts it off. Something between half and three quarters is usually a good start.





chromebook tips

Note that if you have (or had) headphones/microphone plugged in, this might look slightly different. This is with a USB styled headset plugged in. Note the check marks tell us which is active. To set the sound and microphone back to the built in’s, click on the “internal” lines.




Devices for Learning

To support the Rainy River District School Board’s Continuity of Learning Plan, the Rainy River District School Board will provide access to technology for students to complete assignments and help prepare them for the next step in their education journey.

Devices are provided for loan to students who do not have access to adequate technology to access the educational resources and assignments provided by the Rainy River District School Board.
The devices being provided are: iPads for kindergarten students; Chromebooks for grades one through twelve; for those students without internet access iPads with pre-configured applications

If you are experiencing any issues with your device, please contact your teacher.

For iPad Troubleshooting - click here

 

For Chromebook Troubleshooting - click here

Technology Support Helpdesk

You can reach a member of our support team by emailing studentsupport@rrdsb.com, calling 275-4998 or 1-800-214-1753 extension 4998.

Please provide our staff with as much information as possible to assist us in responding to your query as quickly and thoroughly as possible.

  1. Student name & number
  2. Student school and teacher
  3. Contact phone number or email address.
  4. Device type – chromebook, iPad, laptop, etc
  5. What service you are having an issue with and the issue itself.

Support is available Monday to Friday 8 to 4 except statutory holidays.

Please note we cannot give out personal information and for password resets teachers will be contacting you.

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